Case Studies

Real projects with measurable results: from AI assistants to analytics platforms.

E-commerce

AI Support Assistant

Challenge

The support team couldn't handle the volume of routine inquiries; response time exceeded 4 hours.

Solution

We deployed an LLM-based RAG assistant integrated with CRM and a knowledge base. The bot handles 70% of routine requests; complex cases escalate to agents.

Result

−65% agent workload
Response time: 4h → 15 min
CSAT increased by 23%

Logistics

Document Workflow Automation

Challenge

Manual processing of invoices and acts required 3 FTE and caused accounting errors.

Solution

We built an OCR pipeline + AI classification + ERP integration. Documents are recognized, validated, and posted automatically.

Result

−80% manual data entry
Accounting errors: −92%
Payback in 4 months

FinTech

Analytics & Reporting Platform

Challenge

Fragmented data from 6 systems prevented a unified view for decision-making.

Solution

We built an ETL pipeline, dashboards, and an AI forecasting module. Leadership gets real-time metrics.

Result

Single source of truth
Reports: days → minutes
89% forecast accuracy

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